Backup & Recovery

OneDrive sync is not backup.
Here's what actually is.

Most small firms think they're protected because files sync to the cloud. They're not. Here's what the three layers of real data protection look like — and what each one actually covers.

The Three Layers

How we think about data protection.

Every Klearlogic managed client has all three layers in place. Each does a different job. None of them replace the others.

1
OneDrive / Cloud Sync — Desktop & User Profile
Microsoft 365 · OneDrive for Business
Sync — Not Backup

OneDrive syncs your desktop, documents, and user profile folders to Microsoft's cloud. It's convenient — if your laptop dies, you can sign into a new one and your files reappear. That's genuinely useful.

But sync is not backup. If you delete a file, the deletion syncs. If ransomware encrypts your local files, that encryption propagates to the cloud copy within minutes. OneDrive versioning gives you some history, but it has retention limits and it doesn't cover everything.

We configure OneDrive for all managed clients and we're clear about what it does and doesn't do. It's a working convenience layer, not your safety net.

What it covers

  • Desktop and Documents folders
  • User profile files on workstations
  • ~ File versioning (limited retention)
  • Server or shared drives
  • Operating system or applications
  • Ransomware-proof — sync propagates encryption
  • Full machine recovery
2
The File Server — Where Work Product Must Live
Shared drives · QuickBooks company file · CCH data · Client documents
Client Policy

This is the most important habit we instill in every client: anything that matters lives on the server, not the desktop. OneDrive doesn't touch your file server. If your QuickBooks company file, CCH data, or client document library sits on a local drive or desktop and something goes wrong — it's gone.

The server is the single source of truth. It's where shared drives, practice management data, and any file that more than one person touches should live. This isn't just about backup — it's about making sure Datto is protecting the right things.

We document this policy with every client during onboarding and we verify it. If we find critical data living somewhere it shouldn't, we say so before it becomes a problem.

What belongs on the server

  • QuickBooks company file (.QBW)
  • CCH ProSystem / Axcess data
  • Sage company files
  • Shared client document libraries
  • Any file accessed by more than one person
  • Practice management databases
  • Personal desktop clutter — keep it light
3
Datto — The Real Backup Layer
Image-based · Local + cloud · Verified restores · Ransomware-proof
True Backup

Datto takes image-based snapshots of your server — the entire machine, including the operating system, applications, and all data — at regular intervals throughout the day. Those snapshots are stored locally on a Datto appliance and replicated to Datto's cloud.

Image-based means you can restore anything — a single file, a folder, or the entire server exactly as it was at a specific point in time. If ransomware hits at 2pm on a Tuesday, we restore to the 1:50am snapshot and you've lost minutes, not everything.

Datto's backups are immutable — ransomware cannot reach or encrypt them. And we verify restores, which means we actually test that your backup works before you need it, not after.

What it covers

  • Full server image — OS, apps, data
  • All shared drives and server data
  • Point-in-time restore to any snapshot
  • Local appliance for fast restores
  • Cloud replication for disaster recovery
  • Ransomware-proof — immutable storage
  • Verified restores — tested, not assumed
Side by Side

What each layer actually covers.

Capability OneDrive Sync Local External Drive Cloud-Only Backup Datto (what we deploy)
User files & desktop Maybe Maybe
Server & shared drives Maybe Maybe
OS + applications
Ransomware-proof Partial ✓ Immutable
Point-in-time restore Limited Varies
Offsite / cloud copy ✓ Local + cloud
Full machine recovery Slow / manual Slow ✓ Minutes to hours
Verified / tested restores Rarely ✓ We test these
Real Scenario

Ransomware hits on a Tuesday morning. What happens next?

The difference between "we have backup" and "we have Datto" is measured in hours of downtime and dollars of data loss.

❌ Without proper backup

  1. Ransomware encrypts local drives at 8:47am. Staff notice files won't open.
  2. Encryption propagates to OneDrive sync within minutes. Cloud copy is now also encrypted.
  3. IT vendor discovers there's no server backup — or the external drive hasn't been swapped in weeks.
  4. Data recovery specialists are called. Quotes start at $10,000–$50,000+ with no guarantee.
  5. Firm is down for days or weeks. Client data may be permanently lost.
  6. Cyber insurance claim is complicated by the absence of documented backup procedures.

✓ With Datto in place

  1. Ransomware encrypts local drives at 8:47am. Huntress detects and alerts within minutes.
  2. Infected machines are isolated. Datto backups are untouched — immutable storage, ransomware can't reach them.
  3. We identify the last clean snapshot — say 8:30am, or 11pm the night before.
  4. Server is restored from that snapshot. Data loss is measured in minutes, not days.
  5. Workstations are reimaged. Staff are back up within hours, not weeks.
  6. Cyber insurance claim is supported by documented, verified backup procedures.
Datto Product Tiers

Which Datto solution fits your environment.

We recommend the right Datto tier based on your server footprint, recovery time requirements, and budget. All tiers include local + cloud redundancy.

Datto SIRIS

For servers with significant data

The flagship Datto product. Full image-based backup with a local appliance for fast restores and cloud replication for disaster recovery. The right choice for most of our managed clients with an on-premises server.

  • Image-based backup — full machine snapshots
  • Local appliance for sub-hour restores
  • Datto Cloud replication — offsite redundancy
  • Verified screenshots of every backup
  • Ransomware detection built in

Datto ALTO

For smaller server footprints

Same image-based approach as SIRIS in a smaller form factor. A good fit for firms with a single small server or where the SIRIS footprint is more than needed. Still includes local + cloud redundancy.

  • Image-based backup — same core protection
  • Smaller physical appliance
  • Local + cloud redundancy
  • Right-sized for smaller environments

Datto Cloud-to-Cloud

For Microsoft 365 data

Microsoft does not adequately back up your M365 data. Exchange email, SharePoint, Teams, and OneDrive content needs its own backup layer. Datto Cloud-to-Cloud covers this — separate from your server backup.

  • Exchange / Outlook email backup
  • SharePoint and Teams content
  • OneDrive file backup (true backup, not sync)
  • Point-in-time restore for M365 data
Important: Microsoft 365's built-in retention policies are not backup. They have time limits, they don't cover all data types, and they don't protect against accidental deletion or malicious activity the way a true backup does. If your firm runs on M365, Datto Cloud-to-Cloud is worth the conversation.
Verified Restores

We test your backup before you need it.

Most IT vendors set up backup and never test it. They assume it's working. We don't. Datto takes automated screenshot verification of every backup — you can literally see a screenshot of your server booting from the backup image. We review these regularly. If a backup fails, we know immediately — not when you're in crisis and need the restore.
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Screenshot verification
Datto boots your server image in a sandbox and captures a screenshot — proof the backup is actually bootable.
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Failure alerting
If a backup job fails, we're alerted immediately via Syncro RMM. You don't find out when you need the restore.
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Documented for insurance
Cyber insurance carriers want to see backup procedures. We document them — verified restores, schedules, and retention policies.
Fast recovery
Local appliance means we can restore a server in minutes to hours — not the days it takes to download from cloud-only backup.

Not sure what you actually have?

We'll review your current backup setup in 20 minutes and tell you exactly what's covered and what isn't. No charge, no pressure.

Schedule a Free Backup Review →